Shipping policy
Shipping policy
At Ecoillumix, we are committed to providing clear, honest shipping information so you know exactly what to expect before you place your order. Please review the details below carefully.
1. Where Your Order Ships From
China Manufacturing Facility (Made-to-Order Items)
Origin: Zhongshan, Guangdong Province, China.
Our owned manufacturing facility, where each made-to-order fixture is produced after your order is placed.
The origin and estimated delivery time are clearly labeled on each product page before you add the item to your cart.
2. General Shipping Information
Shipping Cost: Free Standard Shipping is offered to the United States (48 contiguous states), Canada, Australia, the United Kingdom, France, Germany, and Hong Kong / Macao / Taiwan. Expedited shipping and shipping to all other destinations are calculated at checkout.
Order Cut-off Time: 5:00 PM Pacific Time (PT). Orders placed after this time are processed the next business day.
Business Days: Monday through Friday, excluding U.S. public holidays and observed Chinese public holidays (which affect the China facility).
Currency: All prices and shipping charges are displayed in USD.
3. Processing & Delivery Times
Standard Shipping (Made-to-Order Items)
Production Time: 3–10 business days
Sea Freight Transit: 3–5 weeks
Total Time to Door: Approximately 4–6 weeks
Carriers: Sea freight with final-mile UPS / FedEx delivery in the destination country
Expedited Air Shipping (Made-to-Order Items)
Production Time: 3–10 business days
Air Transit: 5–10 business days
Total Time to Door: Approximately 1–3 weeks
Carriers: DHL Express or FedEx International
Cost: Calculated at checkout based on weight and destination
Custom and bespoke items requiring extended production are clearly labeled on each product page with their specific lead time, which may extend up to 30 business days for the most complex pieces.
4. Shipping Zones — Delivery Times & Fees
The estimates below apply after the processing / production period described in Section 3.
Destination Shipping Method Estimated Transit Time Shipping Fee
United States (48 contiguous states) — US In-Stock Standard 4–10 business days Free
United States (48 contiguous states) — Made-to-Order Standard 4–6 weeks Free
Expedited 1–3 weeks Calculated at checkout
Hawaii, Alaska, Puerto Rico Expedited 2–4 weeks Calculated at checkout
Canada Standard 4–6 weeks Free
Expedited 1–3 weeks Calculated at checkout
Australia Standard 4–6 weeks Free
Expedited 1–3 weeks Calculated at checkout
UK, France, Germany Standard 4–6 weeks Free
Expedited 1–3 weeks Calculated at checkout
Hong Kong SAR, Macao SAR, Taiwan Standard 1–3 weeks Free
Expedited Within 1 week Calculated at checkout
New Zealand Standard 4–7 weeks Calculated at checkout
Expedited 1–3 weeks Calculated at checkout
Mexico, Monaco Standard 4–7 weeks Calculated at checkout
Expedited 2–4 weeks Calculated at checkout
Saudi Arabia, Switzerland Standard 4–7 weeks Calculated at checkout
Expedited 2–4 weeks Calculated at checkout
India Expedited 1–3 weeks Calculated at checkout
Asia (Japan, Korea, Singapore, etc.) Expedited 1–3 weeks Calculated at checkout
Rest of the World Standard 4–6 weeks Calculated at checkout
|
Destination |
Shipping Method |
Estimated Transit Time |
Shipping Fee |
|
United States (48 contiguous states) — US In-Stock |
Standard |
4–10 business days |
Free |
|
United States (48 contiguous states) — Made-to-Order |
Standard |
4–6 weeks |
Free |
|
Expedited |
1–3 weeks |
Calculated at checkout |
|
|
Hawaii, Alaska, Puerto Rico |
Expedited |
2–4 weeks |
Calculated at checkout |
|
Canada |
Standard |
4–6 weeks |
Free |
|
Expedited |
1–3 weeks |
Calculated at checkout |
|
|
Australia |
Standard |
4–6 weeks |
Free |
|
Expedited |
1–3 weeks |
Calculated at checkout |
|
|
UK, France, Germany |
Standard |
4–6 weeks |
Free |
|
Expedited |
1–3 weeks |
Calculated at checkout |
|
|
Hong Kong SAR, Macao SAR, Taiwan |
Standard |
1–3 weeks |
Free |
|
Expedited |
Within 1 week |
Calculated at checkout |
|
|
New Zealand |
Standard |
4–7 weeks |
Calculated at checkout |
|
Expedited |
1–3 weeks |
Calculated at checkout |
|
|
Mexico, Monaco |
Standard |
4–7 weeks |
Calculated at checkout |
|
Expedited |
2–4 weeks |
Calculated at checkout |
|
|
Saudi Arabia, Switzerland |
Standard |
4–7 weeks |
Calculated at checkout |
|
Expedited |
2–4 weeks |
Calculated at checkout |
|
|
India |
Expedited |
1–3 weeks |
Calculated at checkout |
|
Asia (Japan, Korea, Singapore, etc.) |
Expedited |
1–3 weeks |
Calculated at checkout |
|
Rest of the World |
Standard |
4–6 weeks |
Calculated at checkout |
Note: Estimated delivery windows may vary due to customs clearance, local carrier operations, weather, peak seasons, and other factors beyond our control. We will proactively notify you of any material delay affecting your order.
5. Order Tracking
When tracking is available:
Expedited Air: Tracking issued at dispatch (typically 1–2 weeks after order).
Standard Sea Freight: Tracking is issued once the shipment clears the destination port and enters the local delivery network — typically 3–4 weeks after order placement. Prior to this point, your shipment is in production or consolidation.
Tracking Updates: Once tracking is issued, please allow up to 48 hours for the carrier's system to reflect the latest status.
Split Shipments: If your order contains multiple items, they may ship separately based on stock location or package size. Each shipment will have its own tracking number. No additional standard shipping fee will be charged for split shipments.
6. Customs Duties, Taxes & Import Fees
United States — Standard Shipping (Sea Freight): Ecoillumix covers all applicable U.S. customs duties and import taxes. The amount shown at checkout is final — there are no additional charges upon delivery.
United States — Expedited Shipping (Air Freight via DHL / FedEx): Import duties or customs charges may be assessed by U.S. Customs at the time of import. Any such charges are the responsibility of the customer.
International Orders (Outside the United States): Local VAT, customs duties, import taxes, brokerage fees, or other government charges may apply depending on your country's import regulations. These are the responsibility of the customer unless otherwise stated at checkout.
If you have questions about whether duties will apply to your specific order, please contact us before placing your order and we will provide a clear estimate.
7. Pre-Order & Backorder Policy
When a product is available for pre-order or backorder, this is clearly disclosed on the product page along with the estimated ship date. You may cancel any pre-order or backorder for a full refund at any time before the item ships.
8. Holiday & Peak Season Notice
Our China manufacturing facility observes Chinese public holidays, including Chinese New Year (typically late January to mid-February). During these periods, production and shipping may be delayed by 1–3 weeks. Affected date ranges are posted on our homepage and on relevant product pages in advance.
During major peak seasons (Black Friday, Cyber Monday, Christmas), transit times for both U.S. domestic and international orders may extend beyond the standard estimates due to carrier volume.
9. Order Changes, Cancellations & Delivery Issues
Address Changes & Cancellations: You may cancel your order or update your shipping address free of charge within 24 hours of purchase by emailing info@Ecoillumix.com. Once an order has entered production or been handed to the carrier, changes may require rerouting fees or be no longer possible.
Items Damaged in Transit: If your order arrives damaged, please contact us within 7 days of delivery with clear photos of the damaged item, the packaging, and the shipping label. We will provide a resolution — typically a free replacement of the damaged part or item, at our cost.
Lost Packages: If your tracking shows "Delivered" but you have not received the package, please contact us within 7 days. We will open a carrier investigation on your behalf and provide a resolution once the investigation concludes.
Failed Delivery: If a package is returned to us due to an incorrect address, refusal of delivery, or failure to clear customs, the customer is responsible for return shipping costs and any applicable restocking fees, which will be deducted from any refund issued.
10. Contact Information
Ecoillumix Customer Support
Email: info@Ecoillumix.com
Phone: +852 68882888
Hours: Monday – Friday, 9:00 AM – 6:00 PM EST (Excluding U.S. public holidays)
Our phone line is staffed by live customer service representatives during the hours listed above. Outside of business hours, please email us and we will respond within 1 business day. We aim to respond to all email inquiries within 24 business hours.
Business Address:
ECOILLUMIX HOME LIMITED
RM D11, FLAT 201, 2/F, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI, HONGKONG
Email: service@ecoillumix.com
Phone: +852 68882888